Shipping & Returns
Orders over $30 to addresses in the United States ship free! Orders under $30 to addresses in the United States ship for a flat rate of $5. We ship directly from our warehouse in St. Louis, MO.
For international orders, we currently offer $15 flat rate shipping on orders up to $100 to select countries. International orders are shipped via DHL. Additional duties or VAT may be required upon delivery depending on your country.
Once picked up by your chosen shipping method, Gumball Poodle is not responsible for lost, damaged or stolen shipments.
Orders placed before 2 PM CST ship the next business day. Orders placed after 2 PM CST ship the following business day.
In an effort to reduce waste, we no longer include paper packing slips with orders.
A tracking number will be automatically emailed to you when your order ships. Please refer to your tracking number for further information about your shipment.
Returns and Exchanges
Unfortunately we cannot accept returns. Exchanges are accepted on damaged merchandise only. If an exchange is required, Gumball Poodle must be contacted within 5 days of order receipt. Please contact us at firstname.lastname@example.org and include your order number with “EXCHANGE” in the subject heading.