Shipping & Returns
3/17/20: our warehouse is currently experiencing a high order volume due to the coronavirus situation. Orders are shipping slower than usual, typically within 3-5 days. Thank you in advance for your patience and understanding.
Orders over $30 to addresses in the United States ship free! Orders under $30 to addresses in the United States ship for a flat rate of $5. We ship directly from our warehouse in St. Louis, MO.
For international orders, we currently offer $15 flat rate shipping on orders up to $100 to select countries. International orders are shipped via DHL. Additional duties or VAT may be required upon delivery depending on your country.
Once picked up by your chosen shipping method, Gumball Poodle is not responsible for lost, damaged or stolen shipments.
Orders placed before 2 PM CST ship the next business day. Orders placed after 2 PM CST ship the following business day. ***Due to the coronavirus, we are experiencing a high volume of orders and experiencing delays. Your order should ship in 3-5 days until further notice.***
In an effort to reduce waste, we no longer include paper packing slips with orders.
A tracking number will be automatically emailed to you when your order ships. Please refer to your tracking number for further information about your shipment.
Returns and Exchanges
Unfortunately we cannot accept returns. Exchanges are accepted on damaged merchandise only. If an exchange is required, Gumball Poodle must be contacted within 5 days of order receipt. Please contact us at firstname.lastname@example.org and include your order number with “EXCHANGE” in the subject heading.