Shipping & Returns

Shipping

We ship directly from our warehouse in Fulton, MO.

Orders over $50 to addresses in the contiguous United States ship free! Orders under $50 to addresses in the United States ship for a flat rate of $5.

Orders placed before 2 PM CST typically ship the same business day. Orders placed after 2 PM CST typically ship the following business day.

Our default shipping method for retail orders is USPS 1st class. 

You can upgrade your shipping to Priority Mail or Priority Express at checkout for an additional cost.

As of October 1, 2021, USPS is slowing delivery for many mail routes. This may increase delivery time by up to 30%. For more information on this and other USPS changes, read here.  

We also offer shipping to Canada via USPS. Rates are shown at checkout. We hope to offer international shipping to more countries in the future!

Once picked up by your chosen shipping method, Gumball Poodle is not responsible for lost, damaged or stolen shipments.

A tracking number will be automatically emailed to you when your order ships. Please refer to your tracking number for further information about your shipment.

 

Returns and Exchanges

Unfortunately we cannot accept returns. Exchanges are accepted on damaged merchandise only. If an exchange is required, Gumball Poodle must be contacted within 5 days of order receipt. Please contact us at shop@gumballpoodle.com and include your order number with “EXCHANGE” in the subject heading.